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The travel agent : delivering more value by becoming an operational risk manager
Fragnière, Emmanuel; Dubosson, Magali; Debely, Joëlle
2006
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Title
The travel agent : delivering more value by becoming an operational risk manager
Author(s)
Fragnière, Emmanuel
Dubosson, Magali
Debely, Joëlle
Date
2006-01
Published in
In : Proceedings of the 9th International Research Seminar in Service Management, May 30 - June 2 2006, La Londe les Maures. Aix-en-Provence : IAE, p. 178-203
Faculty
Economie et Services
School
HEG - Genève
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