The travel agent : delivering more value by becoming an operational risk manager
2006
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Einzelheiten
Titel
The travel agent : delivering more value by becoming an operational risk manager
Autor(en)/ in(nen)
Datum
2006-01
Veröffentlich in
In : Proceedings of the 9th International Research Seminar in Service Management, May 30 - June 2 2006, La Londe les Maures. Aix-en-Provence : IAE, p. 178-203
Domaine
Economie et Services
Ecole
HEG - Genève
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