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The effects of customer-centricity in hospitality

Inversini, Alessandro; De Carlo, Manuela; Masiero, Lorenzo
2020
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Title
The effects of customer-centricity in hospitality
Author(s)
Inversini, Alessandro (Ecole hôtelière de Lausanne, HES-SO University of Applied Sciences Western Switzerland)
De Carlo, Manuela (IULM University Milano, Italy)
Masiero, Lorenzo (The Hong Kong Polytechnic University, Hong Kong)
Date
2020-04
Published in
International Journal of Hospitality Management
Volume
2020, vol. 86, article no 102436, pp. 1-9
Pagination & equivalents
9 p.
DOI
https://doi.org/10.1016/j.ijhm.2019.102436
ISSN
0278-4319
Keywords
customer centricity ; competitiveness ; customer value ; CRM ; Hoxell
Article Type
scientifique
Faculty
Economie et Services
School
EHL
Institute
Aucun institut
Record Appears in
Scientific Articles
Global

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