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Proposal of a methodology to integrate the human factor in the service blueprint
Barbieri, Silvio
;
Fragnière, Emmanuel
;
Sitten, Marshall S.
;
Zambrano, Gabriel
2013
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Title
Proposal of a methodology to integrate the human factor in the service blueprint
Author(s)
Barbieri, Silvio
Fragnière, Emmanuel
Sitten, Marshall S.
Zambrano, Gabriel
Date
2013-01
Published in
In : Journal of advanced management Science, 2013, Vol.1, No.2, p. 207-213
Faculty
Economie et Services
School
HEG - Genève
Record Appears in
Scientific Articles
Global
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