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Abstract
La conjoncture actuelle modifie la structure de la société et remet en cause les services à la personne. Les impacts dans le champ du Travail social sont nombreux. Cet article propose un regard critique sur les lacunes des pratiques traditionnelles de ce champ professionnel à l’aune de certains enjeux qui le traverse. Pour répondre à ces multiples défis, les auteurs proposent une discussion sur les méthodes de l’UX design (centrées sur la personne en tant qu’utilisatrice) comme solution pour pallier les besoins émergents et l’apparition de nouveaux publics. Axées sur le paradigme de l’innovation sociale, ces méthodes agencent des savoirs diversifiés pour repenser les dispositifs et les interventions.
The global circumstances transform society and call into question human services. The effects on the field of Social work are numerous. The present article takes a critical look at the gaps in the traditional practices of this professional field considering various crucial issues that penetrate it. To respond to these multiple challenges, the authors propose a discussion of UX design methods (centered on the person as user) as a solution to emerging needs and the appearance of new audiences. Based on the social innovation paradigm, these methods combine diverse expertise to rethink devices and interventions.
The global circumstances transform society and call into question human services. The effects on the field of Social work are numerous. The present article takes a critical look at the gaps in the traditional practices of this professional field considering various crucial issues that penetrate it. To respond to these multiple challenges, the authors propose a discussion of UX design methods (centered on the person as user) as a solution to emerging needs and the appearance of new audiences. Based on the social innovation paradigm, these methods combine diverse expertise to rethink devices and interventions.