Service risk management based on blueprinting and sociogram : a case study about fast food queue management
Barbieri, Silvio; Fragnière, Emmanuel; Moreira, Pedro Miguel
2017
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Titre
Service risk management based on blueprinting and sociogram : a case study about fast food queue management
Auteur(s)/ trice(s)
Barbieri, Silvio (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))
Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK)
Moreira, Pedro Miguel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))
Date
2017-08
Publié dans
Risk information management, risk models and applications : selected papers, 2017
Publié par
Berlin, CODATA-Germany
Pagination
pp. 95-104
ISBN
978-3-00-056177-1
Mots-clés (libres)
human risk management ; service blueprinting ; sociogram ; social interactions ; behavior
Domaine
Economie et Services
Ecole
HEG-VS
Institut
Institut Entrepreneuriat & Management
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