@article{Cowell:8828,
      recid = {8828},
      author = {Cowell, Ian and McGregor, Alison and O’Sullivan, Peter and  O’Sullivan, Kieran and Poyton, Ross and Schoeb, Veronika  and Murtagh, Ged},
      title = {Physiotherapists’ approaches to patients’ concerns in back  pain consultations following a psychologically informed  training program},
      journal = {Qualitative Health Research},
      address = {2021-11},
      number = {ARTICLE},
      pages = {16 p.},
      abstract = {Guidelines advocate a combined physical and psychological  approach to managing non-specific chronic low back pain  (NSCLBP), referred to as psychologically informed practice  (PIP). PIP is underpinned by patient-centered principles  and skilled communication. Evidence suggests that a  physiotherapist-focused style of communication prevails in  physiotherapy. There is a recognized need for observational  research to identify specific communication practices in  physiotherapy interactions. This observational study  explored the interactional negotiation of agenda setting  following a PIP training intervention, by identifying and  describing how physiotherapists solicit and respond to the  agenda of concerns that patients with NSCLBP bring to  primary care initial encounters. The research setting was  primary care. Nineteen initial physiotherapy consultations  were video-recorded, transcribed, and analyzed using  conversation analysis, a qualitative observational method.  These data revealed a patient-focused style of  communication where trained physiotherapists demonstrated a  collaborative and responsive style of verbal and nonverbal  communication to solicit, explore, and validate patients’  concerns.},
      url = {http://arodes.hes-so.ch/record/8828},
      doi = {https://doi.org/10.1177/10497323211037651},
}