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A control system designed to address the intangible nature of service risks
Fragnière, Emmanuel; Dubosson, Magali; Milliet, Bernard
2006
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Title
A control system designed to address the intangible nature of service risks
Author(s)
Fragnière, Emmanuel
Dubosson, Magali
Milliet, Bernard
Date
2006-01
Published in
In : IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI '06), 21-23 June 2006, Shangai. [Piscataway : IEEE Xplore, 2006]. P. 90-95
Faculty
Economie et Services
School
HEG - Genève
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