TY - GEN AB - Product-harm crisis are the nightmare of any firm as they have a disastrous effect on their sales and image. This paper proposes a new model to compute the optimal investment in quality and advertising in order to reduce the probability of occurrence of a possible product-harm crisis and mitigate its effects. This method uses stochastic control theory and can be used for both tangible products and services. AD - Haute école de gestion de Genève, HES-SO Haute Ecole Spécialisée de Suisse Occidentale AU - Moresino, Francesco CY - Bucharest , Bucharest University of Economic Studies DA - 2015-05 ID - 670 JF - Proceedings of the IE 2015 International Conference KW - Economie/gestion KW - optimal investment KW - product-harm crisis KW - stochastic optimal control L1 - https://arodes.hes-so.ch/record/670/files/Texte%20int%C3%A9gral.pdf L2 - https://arodes.hes-so.ch/record/670/files/Texte%20int%C3%A9gral.pdf L4 - https://arodes.hes-so.ch/record/670/files/Texte%20int%C3%A9gral.pdf LA - eng LK - https://arodes.hes-so.ch/record/670/files/Texte%20int%C3%A9gral.pdf N2 - Product-harm crisis are the nightmare of any firm as they have a disastrous effect on their sales and image. This paper proposes a new model to compute the optimal investment in quality and advertising in order to reduce the probability of occurrence of a possible product-harm crisis and mitigate its effects. This method uses stochastic control theory and can be used for both tangible products and services. PP - Bucharest , Bucharest University of Economic Studies PY - 2015-05 SN - 2247 – 1480 T1 - Investing optimally in advertising and quality to mitigate product-harm crisis TI - Investing optimally in advertising and quality to mitigate product-harm crisis UR - https://arodes.hes-so.ch/record/670/files/Texte%20int%C3%A9gral.pdf Y1 - 2015-05 ER -