Résumé

In the health care sector, human risks affect the quality of services and in-crease the occurence of dissatisfaction, health problems or demotivation. Our results show that technology does not mitigate those risks, but exacer-bates them. As digitalization is becoming prevalent, it is becoming more crucial to prevent them to happen. In a focus group with 10 nurses, partici-pants expressed their willingness to provide personal data if it is used to improve their work environment. We propose to digitalize implicit knowledge from the data provided by collaborators to create an explicit knowledge base of the level of human risk. Knowledge creation will be reinforced through patient-worker interaction, referred as a co-socialization process.

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