000003189 001__ 3189
000003189 005__ 20240819141353.0
000003189 022__ $$a0959-3985
000003189 0247_ $$2DOI$$a10.1080/09593985.2018.1429036
000003189 037__ $$aARTICLE
000003189 039_9 $$a2024-08-19 14:13:53$$b1$$c2023-09-05 15:19:41$$d1$$c2021-12-17 15:23:22$$d0$$c2021-11-17 11:18:19$$d1001252$$c2020-10-27 22:57:52$$d0$$c2020-10-26 23:02:40$$d0$$c2019-12-12 16:47:08$$dNone$$c2019-02-28 20:51:14$$dNone$$c2019-02-28 09:07:07$$dNone$$c2019-02-21 09:09:30$$dNone$$c2019-02-18 23:16:31$$dNone$$c2019-02-18 09:29:00$$dNone$$y2019-02-17 17:10:36$$zNone
000003189 041__ $$aeng
000003189 245__ $$aThe impact of documentation on communication during patient-physiotherapist interactions :$$ba qualitative observational study
000003189 269__ $$a2018-11
000003189 300__ $$a11 p.
000003189 506__ $$avisible
000003189 520__ $$9eng$$aDocumentation is an essential component of physiotherapy practice for clinical, legal, and ethical reasons. Research in other healthcare contexts suggests that documentation impacts upon communication in patient–practitioner interactions. Thus, the objective of this qualitative study was to examine how physiotherapists and their patients communicate during episodes of documentation. The research was informed by ethnomethodology and ethnography. In total, 113 patient–physiotherapist interactions were observed in Switzerland and Australia with video-recordings, audio-recordings, and field notes collected as data. Episodes of documentation within these interactions were transcribed, and both verbal and non-verbal communication were analyzed inductively. Analysis identified that communication during documentation was characterized by: pauses in conversation, pre-established order of questioning, minimal eye contact, use of direct communication, and an emphasis on objectivity. The use of documentation was observed to alter the wording of questioning as well as the sequence and flow of conversation between patient and physiotherapist. In addition, the observed communicative features seemed to restrict patient participation, and may hinder the achievement of a patient-centered approach. Recognizing the importance of documentation, we address the challenges that our research highlighted by proposing strategies to assist educators and clinicians to optimize communication with patients when incorporating documentation into practice.
000003189 540__ $$acorrect
000003189 592__ $$aHESAV
000003189 592__ $$bUnité de recherche en santé, HESAV
000003189 592__ $$cSanté
000003189 592__ $$dPhysiothérapie
000003189 65017 $$aSanté
000003189 6531_ $$9eng$$acommunication
000003189 6531_ $$9eng$$apatient-practitioner
000003189 6531_ $$9eng$$ainteraction
000003189 6531_ $$9eng$$adocumentation
000003189 6531_ $$9eng$$aphysiotherapy
000003189 6531_ $$9eng$$aqualitative research
000003189 655__ $$ascientifique
000003189 700__ $$aSchoeb, Veronika$$uDepartment of Rehabilitation Sciences, Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China ; HESAV School of Health Sciences, HES-SO University of Applied Sciences and Arts Western Switzerland
000003189 700__ $$aHiller, Amy$$uDepartment of Physiotherapy, University of Melbourne, Melbourne, Australia
000003189 773__ $$j2018, vol. 34, no. 11, pp. 861–871$$tPhysiotherapy theory and practice
000003189 8564_ $$s1339088$$uhttps://arodes.hes-so.ch/record/3189/files/Schoeb_2018_the_impact_of_documentation_on_communication.pdf$$9c1c21599-3aff-4228-b821-4db343f57b97
000003189 906__ $$aNONE
000003189 909CO $$ooai:hesso.tind.io:3189$$pGLOBAL_SET
000003189 950__ $$aSan2
000003189 980__ $$ascientifique
000003189 981__ $$ascientifique