Résumé

Environmental practices impact on operations and customer behavior, and may contribute to employees’ job satisfaction and organizational commitment and resource efficiency in hotels. This research updates the current green practices implemented in hotels in England, and examined employees’ perceptions of the importance and performance of green practices. Findings from an online survey of 42 hotels certified by Green Tourism Business Scheme showed that employees ranked most green practices as important and were well performed. Furthermore, of the 28 green practices surveyed and allocated into an Importance Performance Analysis (IPA) quadrants, indicated that most items are located in the second quadrant, “Keep up the good work”. Hoteliers are encouraged to benchmark their green practices with the findings presented here.

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