Service risk management based on blueprinting and sociogram : a case study about fast food queue management
Barbieri, Silvio; Fragnière, Emmanuel; Moreira, Pedro Miguel
2017

Einzelheiten

Titel
Service risk management based on blueprinting and sociogram : a case study about fast food queue management
Autor(en)/ in(nen)
Barbieri, Silvio (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))
Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK)
Moreira, Pedro Miguel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))
Datum
2017-08
Veröffentlich in
Risk information management, risk models and applications : selected papers, 2017
Verlag
Berlin, CODATA-Germany
Umfang
pp. 95-104
ISBN
978-3-00-056177-1
Schlüsselwörter
human risk management ; service blueprinting ; sociogram ; social interactions ; behavior
Domaine
Economie et Services
Ecole
HEG-VS
Institut
Institut Entrepreneuriat & Management
Das Dokument erscheint in
Buchkapitel
Global

Aktionen