Les mesures liées au COVID-19 mises en œuvre en Suisse et dans le monde entier ont considérablement perturbé les chaînes d'approvisionnement, qui se sont développées à l'échelle internationale depuis les années 1980. Cette étude exploratoire, basée sur des questionnaires et des entretiens semi-directifs avec des entreprises suisses, identifie les principales vulnérabilités, dans la prévision de la demande volatile des clients et dans la gestion des retards fréquents de la part des fournisseurs. Les entreprises ont réagi en constituant des stocks de sécurité, en utilisant des logiciels tels que ERP, WMS et CRM, et en renforçant la collaboration entre les parties prenantes par des efforts de mutualisation. Bien que la taille de l'échantillon soit limitée et qu'elle se concentre sur la Suisse, l'étude offre des perspectives pratiques aux responsables de la chaîne d'approvisionnement qui cherchent à améliorer la résilience et la robustesse face à de futures perturbations.
The measures implemented in Switzerland and globally in response to COVID-19 have had a substantial impact on supply chains, which have been expanding internationally since the 1980s. This exploratory study is grounded in surveys and semi-structured interviews with Swiss companies. It identifies critical vulnerabilities primarily in forecasting volatile customer demand and in managing frequent supplier delays. In response to these challenges, companies have adopted several strategies, including increasing safety stocks, leveraging software (ERP, WMS, and CRM), and fostering collaboration among stakeholders through mutualization efforts. Despite limitations in sample size and geographical scope, limited exclusively to Switzerland, the study offers actionable insights for Supply Chain managers aiming to strengthen resilience against future disruptions.
The measures implemented in Switzerland and globally in response to COVID-19 have had a substantial impact on supply chains, which have been expanding internationally since the 1980s. This exploratory study is grounded in surveys and semi-structured interviews with Swiss companies. It identifies critical vulnerabilities primarily in forecasting volatile customer demand and in managing frequent supplier delays. In response to these challenges, companies have adopted several strategies, including increasing safety stocks, leveraging software (ERP, WMS, and CRM), and fostering collaboration among stakeholders through mutualization efforts. Despite limitations in sample size and geographical scope, limited exclusively to Switzerland, the study offers actionable insights for Supply Chain managers aiming to strengthen resilience against future disruptions.