The hotel industry has encountered numerous challenges, and the COVID-19 pandemic has only heightened the necessity for effective crisis management and resilience strategies. Through a World Café and interviews with industry experts, we have produced research proposals that were translated into managerial recommendations. Based on our findings, we have proposed an AI framework to improve actors' anticipation of future crises using weak signal inputs. We find several key factors that can contribute to hotel resilience during a crisis. These include fostering trust and collaboration, developing crisis management plans, and re-evaluating long-term plans. Additionally, potential pitfalls have been identified, such as the need for significant changes in organizational culture and the risks associated with cutting costs.
