This study examines vulnerabilities in the global supply chain and aims to minimize their impact on Swiss industrial SMEs, with a particular focus on a given Power Electronics Company (PEC). An in-depth analysis of a case study, based on semi-directed interviews, is used to explore the weaknesses that disrupted the supply chain, with a particular emphasis on the human (tacit) factor. Our research examines the challenges faced by industrial SMEs in pre-crisis orchestration, responses during COVID-19, and post-crisis adaptations. We consider the unique human elements intertwined with technological advances. Drawing on insights from risk assessment, customer experience, and knowledge management literature, this article proposes strategic measures for Swiss SMEs to strengthen the resilience of their supply chain. The focus is on the human factor rather than purely digitized and/or AI-based innovations. The article provides valuable insights and actionable strategies for industrial SMEs facing the uncertainties of the globalized business landscape.